Bento188 takes the privacy and security of your personal data seriously. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you hold over your own data as a Bento188 member.
All data transmitted between your browser and the Bento188 platform is protected by industry-standard 256-bit SSL encryption. Your login credentials, financial details, and personal information travel over a fully secured connection at all times.
Bento188 does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Your information exists to operate your account and improve your experience — nothing else.
Personal data is stored on access-controlled, encrypted servers hosted in secure data centres. Access to your data is restricted to authorised Bento188 personnel on a strict need-to-know basis, with full audit logging.
We collect only the personal information that is necessary to operate your account, process your transactions, comply with KYC and AML obligations, and deliver customer support. We do not collect data for data collection's sake.
You have the right to access, correct, restrict, and request deletion of your personal data. Bento188 honours these rights promptly. Submit a data request to our support team and we will respond within the applicable timeframe.
We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal or regulatory obligations. After the applicable retention period, data is securely destroyed.
This Privacy Policy ("Policy") is published by Bento188 ("we", "us", "our", "the Company", "Bento188"), the operator of the online gaming and sports betting platform accessible at bento188.cam. This Policy applies to all Users ("you", "your") who access or use the Bento188 Platform in any capacity, including registered account holders and casual visitors.
Bento188 is committed to protecting the privacy and security of the personal information you share with us. This Policy explains in clear, accessible terms: (a) what personal data we collect; (b) why we collect it; (c) how we process and store it; (d) with whom we may share it; and (e) the rights you have in relation to your own data.
By registering an Account, using the Platform, or otherwise engaging with Bento188's services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy.
Personal Data Controller: For the purposes of applicable data protection legislation, Bento188 acts as the Data Controller in respect of your personal data. If you have any questions about how your data is processed, you may contact our Data Protection team via the details set out in Section 15 of this Policy.
For the purpose of this Privacy Policy, the following terms carry the meanings set out below:
When you create a Bento188 Account, we collect the following information: full legal name; date of birth; residential address; email address; mobile phone number; preferred username and password (stored in hashed form — we do not store passwords in plain text).
To comply with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations, and to authorise withdrawal processing, we may collect: a copy of your Malaysian MyKad or other government-issued photo identification document; selfie or proof-of-likeness photograph for facial verification; proof of residential address (utility bill, bank statement, or similar document dated within 3 months); payment method verification documents where required.
We record all financial transactions associated with your Account, including: deposit amounts, dates, and payment method identifiers (e.g., last four digits of bank account or e-wallet phone number); withdrawal requests, amounts, and recipient details; bonus credits and wagering activity; cryptocurrency wallet addresses used for deposits or withdrawals.
We maintain records of your gaming and betting activity on the Platform, including: game sessions and betting history; wager amounts and outcomes; bonus usage and wagering progress; session durations and login timestamps.
When you access the Platform, our systems automatically collect certain technical information: IP address and approximate geographic location (country and city level); device type, model, and operating system; browser type and version; session identifiers and authentication tokens; referring URLs and navigation path within the Platform.
When you contact our support team via live chat or email, we retain a record of the communication, including the content of messages, timestamps, and any attachments or screenshots you share with us for the purpose of resolving your query.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, email, phone, DOB, address | Account creation & identity |
| KYC Documents | MyKad, selfie, proof of address | Compliance & withdrawal authorisation |
| Financial Data | Deposits, withdrawals, payment methods | Transaction processing & AML |
| Gaming Activity | Bet history, session logs, game records | Account management & responsible gambling |
| Technical Data | IP address, device info, browser | Security, fraud prevention & analytics |
| Support Communications | Live chat logs, email correspondence | Customer service & dispute resolution |
Bento188 collects personal data through the following means:
Bento188 processes your personal data on one or more of the following legal bases depending on the nature of the processing:
Bento188 uses the personal data we hold about you for the following purposes:
Marketing Communications: You may opt out of receiving promotional emails and marketing messages from Bento188 at any time by contacting our support team via live chat or email. Please note that opting out of marketing communications does not affect your receipt of transactional messages relating to your Account.
Bento188 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We may share your data with third parties only in the following limited circumstances:
We engage trusted third-party service providers who process personal data on our behalf and under our instructions, subject to appropriate data processing agreements. These include: payment processing partners (Touch 'n Go, Boost, GrabPay, DuitNow, FPX, and banking partners Maybank, CIMB, Public Bank, Hong Leong); identity verification and KYC service providers; fraud detection and cybersecurity service providers; customer support platform providers; analytics and platform performance monitoring services.
Bento188 may disclose personal data to relevant regulatory authorities, law enforcement agencies, financial intelligence units, or courts where we are legally required to do so, including in connection with our anti-money laundering compliance obligations or in response to lawful requests made under applicable law.
In the event of a merger, acquisition, restructuring, or sale of all or part of Bento188's business, personal data held by Bento188 may be transferred to the acquiring entity as part of the transaction, subject to equivalent data protection obligations being maintained by the successor entity.
We may share personal data where we believe, in good faith, that disclosure is necessary to protect the rights, property, or safety of Bento188, our users, or the public — including in connection with fraud investigations, account disputes, or legal proceedings.
No Third-Party Advertising: Bento188 does not share your personal data with third-party advertisers, advertising networks, or data brokers for the purposes of targeted advertising or audience profiling.
Cookies are small text files that are placed on your device when you visit a website. The Bento188 Platform uses cookies and similar tracking technologies (including web beacons and session tokens) to support platform functionality, maintain your login session, and collect analytics data about how the Platform is used.
You may control the use of cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or receive a notification before a cookie is set. Please note that disabling certain cookies may affect the functionality of the Bento188 Platform, including your ability to maintain a logged-in session.
Bento188 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | AML compliance & regulatory obligations |
| KYC documents | 5 years from date of verification | AML/CTF regulatory requirements |
| Financial transaction records | 7 years from transaction date | Financial regulation & audit obligations |
| Gaming activity logs | 3 years from date of activity | Dispute resolution & responsible gambling |
| Customer support communications | 3 years from last interaction | Dispute resolution & service improvement |
| Marketing consent records | Until consent is withdrawn + 1 year | Consent management compliance |
Upon expiry of the applicable retention period, personal data is securely and permanently deleted or anonymised in accordance with Bento188's data destruction procedures. Where anonymised data is retained for analytical purposes, it no longer constitutes personal data and is not subject to the rights described in Section 11.
Bento188 implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Despite these measures, no method of electronic transmission or storage is 100% secure. While Bento188 takes all reasonable steps to protect your personal data, we cannot guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, Bento188 will notify you in accordance with applicable data breach notification obligations.
Your Responsibility: You play an important role in keeping your data secure. Use a strong, unique password for your Bento188 Account, enable two-factor authentication, and never share your login credentials with anyone. Bento188 will never ask for your password via email, live chat, or any other channel.
Subject to applicable data protection law and certain legal limitations, you hold the following rights in respect of your personal data held by Bento188:
You have the right to request a copy of the personal data Bento188 holds about you and information about how it is processed.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
In certain circumstances, you may request the deletion of your personal data. This right is subject to our legal retention obligations as described in Section 9.
You may request that we restrict the processing of your data in certain circumstances — for example, while the accuracy of data is being contested.
Where processing is based on consent or contract and carried out by automated means, you may request your data in a structured, commonly-used, machine-readable format.
You have the right to object to processing based on legitimate interests, and to opt out of direct marketing communications at any time.
To exercise any of the above rights, please contact our Data Protection team via the details in Section 15. We will respond to verifiable requests within 30 days. We may need to verify your identity before processing a data rights request. Please note that some rights are subject to limitations where processing is required by law or for the performance of our contractual obligations to you.
The Bento188 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from an individual under the age of 21, we will take immediate steps to delete that data and close the associated Account.
If you are a parent or guardian and believe that your child has registered an Account on the Bento188 Platform, please contact our support team immediately so that we can take appropriate action.
Bento188 operates internationally and your personal data may be transferred to, and processed in, countries outside of Malaysia. These transfers may include transfers to countries where data protection laws differ from those in Malaysia.
Where personal data is transferred to third-party service providers or data processors located outside Malaysia, Bento188 takes appropriate steps to ensure that such transfers are conducted in compliance with applicable data protection requirements. These steps may include: entering into standard contractual clauses or data processing agreements with the recipient entity; ensuring the recipient operates in a jurisdiction that provides an adequate level of data protection; or obtaining your explicit consent for the transfer where required.
By using the Bento188 Platform, you acknowledge and consent to the transfer of your personal data to countries outside Malaysia in the circumstances described above, subject always to the protections described in this Policy.
Bento188 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable legal or regulatory requirements, or the services we provide. The "Last Updated" date at the top of this page will be revised whenever a material change is made.
Where changes are material, we will endeavour to notify registered Users via email to the address registered with their Account, or via a prominent notice displayed on the Platform, at least 7 days prior to the changes taking effect. Your continued use of the Bento188 Platform following the effective date of any amended Privacy Policy constitutes your acceptance of the updated terms.
We encourage you to review this Privacy Policy periodically to stay informed about how Bento188 protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by Bento188, please contact us through the following channels:
When submitting a data rights request, please include your full name, registered Account username, email address, and a clear description of the right you wish to exercise or the query you have. This will enable us to locate your records and respond to your request efficiently. We may request additional verification of your identity before processing certain requests.
Have questions about how your data is handled at Bento188? Our support team is available 24/7 to help — no jargon, no runaround.